Return Policy

What is your return policy?

If you are completely not satisfied with your purchase (damage during shipment or wrong item etc) you can send it back to us.

  • Returns must be made within 7 days from date you received your products.
  • Ware and tear of coffee equipments are not acceptable for return and exchange.
  • Damage items must be returned together with original box and receipt.
  • Item bought during promotional events (e.g. Cyber Sale) are not accepted for return and exchange.

What will I get back? 

You can choose either for a full refund to your Bean Shipper Account or to exchange to a same price item.

How can I return my purchase?

Please email your inquiry to with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.

To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) to best describe the matter & condition.

How long will it take?

Please allow a minimum of 14 working days from the date we receive your return package to you.


Company Details



Office Address:14/F, Section 5, No.8 Xin Yi Road, Xinyi District, Taipei City 11049

Return address: No.7, Lane 1, Fengzise Road, Ruifang District, New Taipei City (Boxful, Logistics Park, Building E, Taipei Republic)

Contact Number:+886 93 371 2281



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